Data storage and deletion
You own your data. Below is where it is stored, for how long, and how to get it out or removed.
| Data type | Location | Retention |
|---|---|---|
| Account and profile | EU (Frankfurt) | Until the account is deleted; hard deletion 30 days after a deletion request |
| Property, contents, documents and images | EU (Frankfurt) | Until the user deletes them or the account is deleted |
| Assistant conversations | EU (Frankfurt) | Until the user deletes the conversation or the account |
| Security and audit log | EU (Frankfurt) | 12 months |
Export
You can download all of your data in a machine-readable format at any time from the app settings.
Deletion
You can request account deletion from settings. The account is marked for deletion and you have 30 days to undo it. After that data is permanently deleted, and properties shared with others are anonymised.
Your rights
You have the right to access, rectification, erasure, restriction, data portability and to object to processing. Requests are answered without undue delay and within one month at the latest.
Transfers outside the EU/EEA
Data is stored in the EU/EEA. Where a processor handles data outside the EU/EEA, it is done on the basis of the European Commission's standard contractual clauses.